How long does VCV Support take to write back?

[andy.moffitt]

Has anyone successfully got a response from them? Thanks.

[TroubledMind]

They usually send at least a holding message within a day or two.

[Patheros (Andrew Hanson (Path Set))]

Support Response Time?

I sent s email to support@vcvrack.com 6 days ago about adding a premium plugin in to the Library. I’m wondering if anyone here knows how long I might expect to wait for a response. I’m not upset. I understand they are a small team likely doing this on the side. I’m just trying to set my expectations correctly for when I might get a response. Thanks!

[Giovanni804]

They used to reply within 1 or 2 days. The last issue I reported for VCV Host 5 days ago, is still waiting for a reply.

@pgatt is everything OK?

[Yeager (Peter Vos)]

I think @cschol is taking some vacation days ?

[Yeager (Peter Vos)]

Looks like vacation time is over @cschol is back

[cschol (Christoph)]

Vacation is over. Integrations resume today.

[Patheros (Andrew Hanson (Path Set))]

I hope you had a fun and relaxing vacation @cschol