No response from server

VCV Rack
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New user here. I have v1.1.2 on a Mac. When I try to log in to the Library (to install plugins), it says “No response from server.” What am I doing wrong? 35%20PM

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You are not doing anything wrong

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Thanks Yeager. Reading through that thread, looks like this is still an issue for Mac folks?

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All I know it’s NOT resolved yet, and both mac and windows users are having trouble…

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I have the same problem from Linux.

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i also have the same problem

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Was this ever resolved? I have the same problem (3 YEARS LATER) after downloading Rack 2 Free for v. 2.0.6 and 2.1.2…

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Did you try to log out and log in again on the website?

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I did and it didn’t work, but I have the solution now! I’ll share in the new post below. It’s a simple SSL certificate update that solved it for me.

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@joshkrahn, @flying-sheep, @umanghirani2004

I found a solution which worked for me - hope it’ll work for you too.

A support rep pointed me to look at log.txt in the *…\Documents\Rack2* folder. I saw an SSL/SSH error after I tried to log in so I started digging and I located a cacert.pem file in the installation folder (“Program Files\VCV\Rack2Free”) - then I used Firefox to download the SSL certificate for VCV Rack’s API and I appended it to the cacert.pem file. After that I logged in succesfully and updated my library!

A walkthrough below. Let me know any questions. [Windows and I also use Firefox to get SSL cert]

  1. Open VCV Rack and try to log in.
  2. Next immediately go to “C:\Users\user_name\Documents\Rack2” and open log.txt - If you can find a line like this “[30.736 warn src/network.cpp:157 requestJson] Could not request https://api.vcvrack.com/token: SSL peer certificate or SSH remote key was not OK” it’s likely the SSL trick will work
  3. I use Firefox now because I know how to get the certificate from it and I recommend it, but feel free to use anything else. In Firefox go to https://api.vcvrack.com/ and click the lock symbol next to the address in the address bar, then click “Connection secure”: image
  4. Next click “More information” and a new window will pop up. While in the “Security” tab click the “View Certificate” button and a new tab in browser will open.
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  5. While vcvrack.com is selected scroll down and click the hyperlink “PEM (cert)”
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  6. Open the downloaded file in any text editor and COPY IT’S ENITRE CONTENTS
  7. Next go to “C:\Program Files\VCV\Rack2Free” and open cacert.pem file in a text editor IMPORTANT: You need to open this file with admin permissions image
  8. Paste the SSL certificate at the end of the file and save it.
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This should work now hopefully. Let me know how it went.

4 Likes
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sadly this isn’t working for me on mac. Anyone have any other tips to get things working again?

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I seem to be experiencing this right now; Mac OS 14.2.1, VCV Rack Pro 2.4.1

Anybody have any ideas?

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Problem solved following @ estevao25 's advice…

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you were able to do this on a MacBook? these instructions appear to be for Windows.

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Hi same issues here: i have VCV account enabled on my Mac 12.2.1 Monterry with no issues now i want to log in on my Win 11 laptop but the feedback is alwasy “no responde from server” even if i try to generate a new account any hints ? Thanks and best regards

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I’ve never had an account issue on Win11. Best to contact support@vcvrack.com.

1 Like