Purchased Module not showing in Library

VCV Rack
1

Hi I purchased the Mokbar Model V and my money has been taken, the online view shows a “remove” button so I suppose something has happened but it is not in my library to select. I have waited Friday and all weekend but nothing has shown up. Am I missing something or doing something wrong? I’m running a MAC and using Rack 2.0

Contacted the support email address but not received any reply back yet.

Any help would be appreciated

2

Did you do the update from the VCV Rack application menu? Usually you see a red dot to show updates are available.

3

Are you logged in within VCV Rack?

1 Like
4

Seems not… Rookie mistake, was logged in on an ancient hotmail account and had purchased via a gmail account. D’oh! Hope this helps someone else

3 Likes
5

good that you got it sorted.

I think we can close this thread, as it is solved.