FAQs are, literally, devices made by service staff to avoid talking to people. They serve at the pleasure of those service staff and not the people being serviced.
Human nature is to share with you the story of there being bears in the woods. It is not in human nature to first look for plaques detailing the correct time of day, mood and how many Form 21C’s to fill out before warning of you of the bear in the woods. This is why people who create circuitous mazes to accept information either 1) lose it entirely or 2) hire a secretary that deals with the human element, then turns around and puts it in whatever file drawer it goes in.
IT people especially like to think that an article database, manuals, social media website, forums, e-mail etc are all coherent. They are not. Amazon’s patenting and use of “1-click buying” and the evidence behind such as increasing sales because even a single button press can represent a significant wall of resistance to user interaction should be telling. The constant whines of IT staff complaining that people talk to them directly instead of filing reports in to a nameless ticket system at their day job should also be telling.
As a person my job is not to find whatever circuitous route you establish for yourself to accept information. My job is not even to give it to you in the first place. I do so because I cared hard enough to think you should know. As a continued thought, when you order a package the mail man does not also file receipts in your ERP system (as much as you might like) and put it on the correct storage bay in the right warehouse. He just hands you the package, maybe has you sign for it and leaves. Consider that for a moment.
It does not take significantly more time to copy and paste the reports in to whatever filing system a developer wishes to have them in (this is what I do, and it avoids pissing on both human nature or making the reporter feel insulted) than it does to simply delete them. And closing them is further rude and incorrect, because it prevents users from being able to discuss workarounds or if the bug was even a bug in the first place. Consider that developers such as Bethesda who burn threads criticising bugs are seen with disdain. That is only one developer, but the practice of thread burning with a copypasta is typically seen as hostile.
A banner might help, but the combination of diaspora and hostile responses thereof are just… wrong.